At rkgg, privacy is more than a legal obligation — it is a genuine commitment to every member. This document transparently explains how we collect, use and protect your personal information.
All data is transmitted via fully encrypted connections.
Your personal information is never sold to any third party.
Secure identity verification to protect your account and finances.
You have the right to access, correct or request deletion of your data.
RKGG takes the protection of members' personal data extremely seriously. This Privacy Policy explains our practices regarding the collection, use, storage, and protection of your personal information when using the rkgg platform — whether through our website or mobile app.
We operate in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and uphold data protection standards consistent with global best practices in fintech and digital entertainment. This means every piece of data we collect has a clear purpose, is stored securely and is not used beyond the scope you have consented to.
By registering and using the rkgg platform, you agree to the terms of this Privacy Policy. If you have any concerns or questions, our team is available via 24/7 live chat within the rkgg app.
Quick summary: Rkgg collects only the information necessary, stores it securely, does not sell it to third parties, and gives you full control over your own data.
Rkgg collects two main types of data: information you provide directly during registration and platform use, and data collected automatically through standard tracking technologies.
| Data Type | Examples | How It's Collected |
|---|---|---|
| Identification Information | Full name, date of birth, MyKad/passport number | Registration form & KYC |
| Contact Information | Email address, phone number | Registration form |
| Financial Data | Bank account number, e-wallet, transaction records | Deposit & withdrawal process |
| Technical Data | IP address, device type, operating system, browser | Automatically via cookies & server logs |
| Activity Data | Gaming history, betting records, login logs | Live platform activity |
| Communication | Support chat records, emails with the rkgg team | Interactions with customer support |
We do not collect data that is not necessary. Each data category above has a specific and legitimate purpose within the context of the rkgg platform's operations.
The information we collect is used responsibly for the following purposes:
Rkgg does not use your data to make automated decisions that affect your fundamental rights without human review. Every case requiring action on your account will be reviewed by our team.
Rkgg does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Information sharing only occurs in the following limited circumstances:
Rkgg will never ask for your password, PIN, or full bank card number — not even rkgg staff will request this. If anyone claims to be from rkgg and asks for such sensitive information, please report it to us immediately.
Rkgg invests seriously in data security infrastructure. The following are the layers of protection we implement to safeguard your information:
While we take every reasonable step to protect your data, no system can be guaranteed 100% safe from sophisticated cyberattacks. In the event of any data security incident involving your personal information, rkgg will notify you within the timeframe required by Malaysia's PDPA.
The rkgg platform uses cookies and similar tracking technologies to enhance the user experience, analyze usage patterns, and ensure the platform functions correctly.
Types of cookies we use:
You can manage your cookie preferences through your web browser. However, disabling essential cookies may affect the functionality of the rkgg platform on your device.
Rkgg retains your personal data for as long as necessary to fulfill the purposes of collection, comply with legal obligations, and resolve any disputes that may arise.
After your account is closed, rkgg will delete or anonymize your personal data within a reasonable period, except for data that must be retained to comply with legal requirements or resolve any outstanding issues.
Data is stored on servers located in jurisdictions with data protection laws equivalent to or stricter than Malaysia. Any cross-border data transfers are subject to data transfer agreements compliant with the PDPA.
Under Malaysia's PDPA and rkgg's best practices, you have the following rights regarding your personal data:
Request a copy of the personal data rkgg holds about you at any time.
Request rkgg to correct any inaccurate or incomplete personal information.
Request deletion of your personal data under certain circumstances, subject to legal requirements.
Request rkgg to restrict the processing of your data under certain circumstances provided by law.
Receive your data in a machine-readable format for transfer to another platform if required.
Object to the processing of your data for direct marketing purposes at any time, free of charge.
To exercise any of the above rights, please contact the rkgg support team via in-app live chat or our official email. We will process your request within 30 business days.
The rkgg platform is intended for individuals who are of age 18 and above only. We do not intentionally collect, store or process any personal data from individuals under the age of 18.
If you become aware that someone under the age of 18 has registered or is using the rkgg platform, please notify us immediately. We will take prompt action to close the account and delete all associated data.
Parents and guardians are responsible for monitoring their children's online activities. Please ensure that digital entertainment platforms such as rkgg are not accessed by individuals under the age of 18.
Rkgg reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. Any changes will be published on this page along with a new effective date.
For significant changes that may affect your rights, rkgg will notify you by email or in-app notification before the changes take effect. It is your responsibility to review this page periodically.
Continued use of the rkgg platform after changes to the Privacy Policy are published will be considered your acceptance of the latest version of this document.
If you have any questions, concerns or complaints regarding this Privacy Policy or how rkgg handles your personal data, please contact us through the following channels:
We are committed to processing all privacy-related complaints within 14 business days. If you are not satisfied with our response, you have the right to file a complaint with the Department of Personal Data Protection Malaysia.
Six layers of protection to keep your personal information secure at all times.
All of rkgg's data management operations comply with Malaysia's Personal Data Protection Act 2010 — the country's primary privacy law.
Your data is stored on servers protected with AES-256 encryption and strict access controls — no unauthorized access is permitted.
Rkgg has never and will never sell, rent, or lend your personal data to anyone for commercial purposes.
The rkgg data security infrastructure and practices are regularly audited by certified independent cybersecurity experts.
Rkgg's KYC process uses secure digital identity verification technology, ensuring only legitimate account owners can access and manage their accounts.
In the event of any security incident involving your data, rkgg will notify you promptly in accordance with applicable legal requirements.
Your privacy is protected, your data is secure, and your rights are respected. Register today and enjoy a truly safe digital entertainment experience.